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Position Openings

YWCA Greater Pittsburgh will not discriminate against any applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, ethnicity, origin, lineage or citizenship, disability, marital status, military or veteran status or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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Housing Program Coordinator

Employment Type: Full Time

Reports to:  Manager of Housing 
FLSA Classification/Job Grade:  Non-exempt/6A 
Hiring Range:  $12.87 – 16.37hr
Department:    YW Housing Programs


The Permanent Housing Program Coordinator provides case management and support to women and children enrolled in the W.I.S.H. housing program, as well as women seeking assistance with obtaining permanent housing.


Bachelors Degree with two (2) years relevant experience or Associates, Business, or Technical Degree, (Certification) with three (3) years relevant experience and one (1) year supervisory experience.  This position requires a valid PA driver’s license and reliable transportation for frequent travel throughout the City of Pittsburgh.  Act 33/34 clearances, fingerprinting and criminal background checks are also required.  


The incumbent must bring to this position a background in providing comprehensive drug and alcohol recovery, mental health support services, and life skills education to families. Experience providing support services to women or families is required. Experience with provision of in-home support services is preferred as well as some knowledge of government funded housing programs.


  • Provides comprehensive in-home direct services to each program participant around issues related to substance abuse and mental health including monitoring public compliance and progress with behavioral health treatment, attendance with recovery support groups, maintenance of abstinence from drugs and/or alcohol and sustained compliance with prescribed mental health treatment.
  • Develops and monitors a monthly comprehensive family service plan in cooperation with the participant and assists participant in overcoming barriers to achieving goals.
  • Manages referrals to the program and schedules and conducts interviews of prospective participants.
  • Maintains current and comprehensive knowledge of community resources in order to make appropriate referrals for participants as needed.
  • Prepares monthly billing and contract reports for funders and YWCA Greater Pittsburgh.
  • Monitors and reports all incidents related units that are leased as housing for WISH participants.
  • Communicates all issues related to repairs and unit condition to Director and landlords.
  • Maintains client files in accordance with the requirements of funders and the association.
  • Facilitates referrals to community resources and coordinate with contracted service providers.
  • Works cooperatively with YW Housing staff to coordinate special events and activities.
  • Provides support and educational opportunities on issues of interest/concern to WISH participants including, but not limited to drug and alcohol recovery, STDs, birth control, money management, assertiveness, employment/educational/training programs and opportunities, housing, and other issues as identified by participants
  • Conducts quarterly home inspections and immediately reports issues related to damages and/or violations of resident agreements to Director.
  • Prepares documentation for evictions at the district magistrate level when necessary; attend landlord/tenant hearings, process terminations for housing participants who are in non-compliance with the WISH program.
  • Provides a supportive emotional environment for participant families by means of the following: establish and maintain non-judgmental, empowering relationships; encourage participants to develop greater ability to mobilize inner and outer resources; and deal effectively with a range of clients with varying needs.
  • Provides support on issues of concern to participants, including, but not limited to drug and alcohol recovery, mental health, domestic violence, sexual assault, child abuse, pregnancy prevention, assertiveness, and other issues that may arise.
  • Participates in staff training and development as appropriate.
  • Participates in staff meetings, supervisory conferences, and performance management meetings.
  • Maintains high levels of consumer satisfaction.
  • Maintains a high level of confidentiality when working with sensitive and personal client, vendor, employee and contract information.
  • Works in conjunction with co-workers and management to achieve Affirmative Action goals.
  • Displays consistent professionalism and courtesy when interacting with internal and external customers.
  • Promotes and supports the mission, imperative, values, and goals of YWCA Greater Pittsburgh maintaining high performance standards.
  • Participates in YWCA professional development opportunities successfully implementing new skills, knowledge and procedures.
  • Performs other duties as assigned within the scope of the Homeless Programs Department.


  • Ability to lift, carry and otherwise move up to 15 pounds on a regular basis
  • Ability to sit, stand, bend, kneel, reach, push, pull, or walk for various lengths of time throughout the day
  • Ability to utilize computer equipment to complete daily work responsibilities
  • Ability to operate fax/copy machines, telephone, calculator and general office equipment on a daily basis
  • Daily work in an office environment and with frequent travel to client sites with exposure to weather conditions
  • Available to work 7 hours per day and/or 35 hours per week or more as necessary to meet Association objectives.
  • Ability to travel for meetings, agency trainings and other miscellaneous work assignments within or outside of Allegheny County.

The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job.  This document should not be considered a fully detailed description of all the work requirements of the position. YWCA Greater Pittsburgh may change the specific job duties with or without prior notice based on the needs of the organization.

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