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Position Openings

YWCA Greater Pittsburgh will not discriminate against any applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, ethnicity, origin, lineage or citizenship, disability, marital status, military or veteran status or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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Resource & Referral Intake Coordinator

Employment Type: Full Time
5/22/18

Reports to: Outreach & Enrollment Manager
FLSA Classification/Job Grade: Non-Exempt/6A            
Hiring Range:  $12.87/hour – $16.37/hour
Pay Range: $12.87– $20.87/hour
Department/Location:  Resource Center 

JOB SUMMARY:

This position entails the outreach, education, and referral of women to internal and external resources that provide opportunities for individuals seeking equality and self-sufficiency.  Provide comprehensive resource and referral services to parents/caretakers, providers and other members of the public.  Provides child development information, consumer education regarding quality child care, Keystone Stars, early intervention and other early care initiatives. Responsibilities include quality service delivery, resource and data collection, client referrals and systems navigation, reporting and communicating with YWCA staff, partner agencies and the public.

MINIMUM QUALIFICATIONS:

Bachelors Degree with two (2) years of relevant experience OR Associates, Business or Technical Degree or High School Diploma or equivalent with three (3) years of relevant experience.

KNOWLEDGE AND SKILLS:

  • Experience with and knowledge of agencies that provide social services to culturally and socio-economically diverse populations.
  • Knowledge of local, state and federal programs and services.
  • High level of organizational and customer service skills required. 
  • Ability to positively and professionally interact with persons of diverse socio-economic backgrounds is required. 
  • Knowledge of the child care system, word processing and database experience, excellent communication and listening skills, the ability to consult, interpret, and research information.

ESSENTIAL RESPONSIBILITIES:

  • Receive incoming client calls, emails, and walk-ins during regular business hours. Assess the type of service or assistance needed and provide those services or assistance in a timely and professional manner.
  • Provide comprehensive and consistent information, education, resource & referral on all OCDEL programs and quality child care options without endorsing or recommending providers.
  • Provide client navigation to determine benefits eligibility through Compass or Benefit Bank and make appointments and referrals to other agencies as needed.
  • Provide comprehensive support to individuals and families by linking them with YWCA direct service, hands-on help or referring to other appropriate community based resources/organizations.
  • Assist clients in completing Child Care Works subsidy paper or Compass applications on an as needed basis.
  • Complete client intake and ensure data is entered accurately and timely into the Apricot database.
  • Complete monthly service data statistics and reports.
  • Research and compile relevant and culturally sensitive resource materials for consumer education to be posted on the YWCA website, to be made available in the waiting areas, and to be mailed out upon request or need.
  • Participate in visibility and community education events, conferences, presentations and information fairs that are related to issues of childcare, resource & referral and YWCA Resource Center programs and services.
  • Develop contacts among, provide outreach services to, and develop collaborative working relationships with agencies and groups that work with individuals and families.
  • Maintain high levels of confidentiality when working with sensitive and personal client, vendor, employee, and contract information.
  • Display consistent professionalism and courtesy when interacting with internal and external customers.
  • Attend meetings with collaborative partners, advisory boards as needed.
  • Promote and support the mission, imperative, values and goals of the YWCA maintaining high performance standards.
  • Participate in YWCA professional development opportunities successfully implementing new skills, knowledge, and procedures.
  • Perform other duties as directed within the scope of the YWCA Resource Center.
  • May require travel for meetings, agency trainings and other miscellaneous work assignments within or outside of Allegheny County.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: 

  • Ability to lift, carry and otherwise move up to 15 pounds on a regular basis
  • Ability to sit, stand, bend, kneel, reach, push, pull, or walk for various lengths of time throughout the day
  • Ability to utilize computer equipment to complete daily work responsibilities
  • Ability to operate fax/copy machines, telephone, calculator and general office equipment on a daily basis
  • Daily work in an office environment and with frequent travel to client sites with exposure to weather conditions
  • Available to work 7 hours per day and/or 20 hours per week or more as necessary to meet Association objectives.
  • Ability to travel for meetings, agency trainings and other miscellaneous work assignments within or outside of Allegheny County.

The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job.  This document should not be considered a fully detailed description of all the work requirements of the position. YWCA Greater Pittsburgh may change the specific job duties with or without prior notice based on the needs of the organization.

 

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