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eliminating racism empowering women YWCA greater pittsburgh

JOB TITLE: Service Coordinator

Reports to: Director, Resource Center

FLSA Classification: Non-Exempt  
Job Grade: 3
Pay Range: $12.85-$25.00 / hour
Department:   Resource Department


YWCA Greater Pittsburgh is looking for two Service Coordinators who will be responsible for linking women and families to resources including but not limited to housing, employment, food assistance, financial coaching and educational opportunities. Service Coordinators will work with clients to enroll them in public benefits, assist them with applications for financial assistance, prepare taxes, and link them to free or low-cost medical care. Service Coordinators work closely with women and families to help them achieve economic growth and self-sufficiency. Primary responsibilities include providing coordinated, person-centered assistance; data collection and entry; client referrals and systems navigation; reporting and communicating with YWCA staff; conducting community outreach; and working closely with partner agencies and funders.


Bachelor’s degree with two (2) years of relevant experience OR Associates, Business or Technical Degree or equivalent with three (3) years of relevant experience.


• An understanding of the barriers that prevent women and families from achieving economic growth and financial wellness and a commitment to removing those barriers.
• An understanding of underserved communities in Southwestern PA, and the barriers that prevent women and families from accessing resources and benefits.
• Experience receiving incoming client calls, emails, and walk-ins during regular business hours. Demonstrated ability to assess individuals’ needs and provide/link them to appropriate service/assistance.
• Commitment to providing coordinated, person-centered, timely assistance to all clients.
• Ability to work with a team of peers to create a full needs evaluation and determine a goal plan for participants and resources to assist in reaching those goals.
• Outstanding communication skills and experience conducting community outreach.
• Excellent computer software knowledge and experience working with case management software a plus.
• Bilingual skills are preferable, as are experience in group facilitation, community-based education, and /or grass roots organizing, public health, women’s studies, social work, or specialized training related to a field.


Community Resources

• Conduct comprehensive intake with clients to determine needs and establish goal plans;
• Provide comprehensive support to clients by linking them to appropriate community-based resources within the organization and with community partners;
• Ensure that all Center resources are current and culturally sensitive;
• Research and compile relevant and culturally sensitive resource materials for partners particularly those that support women and women of color;
• Develop community contacts, particularly with organizations that support women and women of color, to increase services offered to Resource Center clients;
• Facilitate online enrollment services to public programs: TANF, FS, Medicaid, LIHEAP, Rent Rebates CHIP, Childcare Subsidies, etc;
• Participate in United Way training to be a VITA Tax Site Coordinator;
• Work with peers and volunteers to successfully run multiple Free Tax Sites during tax season; and
• Prepare and file taxes for clients.

Financial Grants:

• Manage a caseload of grant clients, maintaining accurate and current information;
• Complete follow up and process client surveys as required by each grant;
• Process income based on multiple program guidelines; and
• Work with local government and their agents in processing application for Housing Stabilization grants.


• Prepare and maintain records and reports for YWCA's Resource Center;
• Maintain up-to-date case files and case notes;
• Participate in visibility and community education events and conferences, conduct presentations and distribute information at events/fairs;
• Establish and maintain effective working relationships and display professionalism and courtesy when interacting with internal and external customers;
• Assist with the preparation of reports to funders;
• Develop contacts in the community to increase services available to women and families;
• Effectively communicate and provide culturally appropriate services and information to all clients;
• Maintain high levels of confidentiality and consumer satisfaction; and
• Travel for meetings, client enrollments, tabling events, workshops, agency trainings and other miscellaneous work assignments within or outside of Allegheny County.


• Ability to lift, carry, and move up to 15 pounds on a regular basis;
• Ability to sit, stand, bend, kneel, reach, push, pull, or walk for various lengths of time throughout the day;
• Ability to utilize computer equipment to complete daily work responsibilities;
• Ability to operate fax/copy machines, telephone, calculator and general office equipment on a daily basis;
• Daily work in an office environment and with frequent travel to client sites with exposure to weather conditions;
• Available to work 7 hours per day and/or 35 hours per week or more as necessary to meet Association objectives;
• Available to work Saturdays, Sundays or Evenings when needed; and
• Ability to travel for meetings, agency trainings, and other miscellaneous work assignments within or outside of Allegheny County.

The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job. This document should not be considered a fully detailed description of all the work requirements of the position. YWCA Greater Pittsburgh may change the specific job duties with or without prior notice based on the needs of the organization.


Did you know?

According to the Center for Disease Control, African American women are over three times more likely to be murdered with a gun than white women.

Read more about YWCA's position on gun violence.

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